PRIME MED SPA POLICIES
Please allow a minimum of 48 hours’ notice to cancel or reschedule most Spa appointments. For eyebrow shaping and selected other 10-20 minute aesthetician’s appointments, we can reschedule with just 24 hours’ notice, if needed. For selected longer appointments, we require a deposit and four days’ notice (outlined below).
We attempt to remind clients of appointments, by phone, three to four days in advance.
Cancellations made with less than the required notice (exceptions as stated above and below), will incur 100% of the cost of the scheduled service, or $75, whichever is less.
If possible, a missed appointment may be rescheduled within the same day to avoid a charge, if an opening is available. Repeated late cancellations or not showing for the appointment will require a non-refundable pre-payment for the service.
Some procedures require special arrangements due to more extensive appointment time and costs: For these procedures, we may request a $500 deposit when the appointment is made. Should you need to make a change in the appointment, we require a cancellation notice of four business days (96 hours) prior to the procedure. There is a $500 fee if cancellation is made within less time. This will be reviewed with clients who make a deposit.
Purchases, with the exception of makeup, may be returned within 30 days.
Makeup is non-refundable.
Products for return must be:
Unopened and/or faulty
Slightly used and caused skin irritation
Purchases made greater than 30 days ago may receive a credit or exchange if the product is unopened or faulty.
A cash refund usually requires 24 hours to process if the refund amount exceeds $50.
Tipping for exceptional service is at your discretion.
A tip is never expected. Physicians and nurses are not tipped.